Board Member Resources

Frequently Asked Questions

• What services does DWC Property Group provide for HOA communities?

  DWC Property Group provides full service HOA management, including financial management, assessment billing and collections, vendor coordination, covenant enforcement support, architectural review processing, homeowner communication, record keeping, and board support. Our role is to execute the board’s directives while protecting the association through consistent processes and documentation.

• How much are your management fees per month?

  Management fees vary based on the size of the community, scope of services, and operational complexity. We provide a clear, flat monthly management fee proposal after reviewing your community. There are no hidden fees, and all costs are disclosed upfront.

• How does DWC Property Group handle HOA finances and assessments?

  We manage assessment billing, payment processing, delinquency tracking, and financial reporting through a secure management system. Association funds are maintained in separate accounts, and all financial activity is documented and transparent.

• What is included in the financial summary and how often is it provided to the board?

  The board receives regular financial reports, typically on a monthly basis. These reports include a balance sheet, income and expense statement, bank reconciliation, and delinquency report. Additional custom reporting can be provided upon request.

• Does your company assist with annual audits and tax preparation?

  Yes. We assist in coordinating annual audits and tax preparation by working with the association’s CPA or tax professional. We provide all requested financial records, reports, and documentation needed to complete these processes efficiently.

• What assessment payment options do you provide to homeowners?

  Homeowners can pay assessments through an online portal using ACH bank draft, credit card, or one time payments. Recurring payment options are also available to reduce late or missed payments.

• What is your process for the collection of delinquent homeowner accounts?

  We follow a structured, documented collection process aligned with the association’s governing documents and board approved policies. This includes timely notices, account tracking, and escalation to the association’s attorney or collection partner when directed by the board.

• How does DWC Property Group support the Board of Directors?

  We act as an operational extension of the board by assisting with meeting preparation, attending meetings when requested, tracking board decisions, and executing approved actions. The board retains full authority while we handle day to day administration.

• How does DWC Property Group handle violations and enforcement?

  We enforce covenants consistently based on the governing documents and board approved enforcement policies. Violations are documented, notices are issued in a consistent manner, and all communication is tracked to reduce risk and maintain fairness.

• How are homeowner communications handled?

  Homeowners communicate with management primarily through an online portal. This ensures all requests and responses are documented and allows board members to remain insulated from daily operational issues unless board involvement is required.

• How does DWC Property Group manage vendors and maintenance?

  We coordinate vendors for common area maintenance and repairs at the direction of the board. This includes bid coordination, scheduling, and oversight. All work and approvals are documented.

• Does DWC Property Group attend board meetings?

  Yes. We attend regular and special board meetings as outlined in the management agreement and assist with agendas, follow up, and post meeting execution.

• How does DWC Property Group handle legal matters?

  While we do not provide legal advice, we work closely with the association’s attorney to ensure proper documentation, timelines, and compliance when legal or collection matters arise.

• What makes DWC Property Group different from other HOA management companies?

  Our approach is documentation driven, process focused, and accountability centered. We emphasize consistency, transparency, and risk reduction for volunteer board members while operating the association professionally.

• How does onboarding work if we decide to move forward?

  Onboarding includes a full review of governing documents, financials, homeowner records, vendor contracts, and banking. We coordinate homeowner communication and ensure a structured transition with minimal disruption.

• How do we request a proposal or begin the evaluation process?

  Board members can contact our office to request a proposal or schedule a consultation. We review your community’s needs and provide a tailored management solution with clear expectations and pricing.