WELCOME HOMEOWNERS!

Frequently Asked Questions

• How can I pay my HOA assessment fees?

  HOA assessment payments can be made through the community’s online homeowner portal. The portal allows for one time payments, recurring payments, and payment by ACH or credit card. Payment instructions and accepted methods are available once you log in. If you need assistance accessing the portal, our office can help.

• How can I check if my HOA dues are current on my account?

  You can view your current balance, payment history, and upcoming assessments at any time through the homeowner portal. This is the most accurate and up to date source for your account information. If you believe there is a discrepancy, please submit an inquiry through the portal for review.

• Where can I obtain a copy of my governing documents?

  Governing documents, including the Declaration, Bylaws, and Rules and Regulations, are available in the homeowner portal under the Documents section. If you are unable to locate them, you may request copies through the portal or contact our office for assistance.

• Who do I contact with general questions about the HOA?

  For general questions, homeowners should submit a request through the homeowner portal. This ensures your inquiry is properly documented and routed to the appropriate team member for a timely response.

• How do I report a maintenance issue or common area concern?

  Maintenance requests related to common areas should be submitted through the homeowner portal. Please include as much detail as possible and photos if available so the issue can be reviewed and addressed efficiently.

• How do I submit an architectural or modification request?

  All architectural change requests must be submitted through the homeowner portal for review by the Architectural Control Committee if applicable. Requests should include detailed descriptions, plans, colors, and materials. No exterior modifications should begin until written approval is received.

• What should I do if I receive a violation notice??

  If you receive a violation notice, review it carefully and take corrective action by the deadline listed. If you believe the notice was issued in error or need additional clarification, submit a response through the homeowner portal so it can be formally reviewed.

• How do I update my contact information?

  You can update your mailing address, email address, and phone number directly in the homeowner portal. Keeping your information current ensures you receive all HOA communications and notices without delay.

• How can I contact DWC Property Group?

  The homeowner portal is the preferred method of communication. This allows us to track requests and respond efficiently. Management contact information is also available within the portal for reference.